Return & Refund Policy

At Divya Arts, we strive to ensure that our customers are satisfied with their purchases. However, if you are not completely happy with your order, we offer a 10-day return and refund policy under the following conditions:

1. Eligibility for Return & Refund

   • Returns must be initiated within 10 days of receiving the product.

   • The item must be unused, undamaged, and in its original packaging.

   • Proof of purchase (invoice or receipt) is required.

2. Non-Returnable Items

   • Custom-made or personalized orders are not eligible for return or refund.

3. Refund Process

   • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

   • If approved, the refund will be credited within 7 business days to the original payment method, and the refund will be credited to the source account.

4. Replacement Policy

   • Replacement requests must be raised within 24 hours of receiving the product.

   • The replaced product will be delivered within 5-7 business days.

5. Return Shipping

   • Customers are responsible for the return shipping costs.

   • We recommend using a trackable shipping service to ensure the return reaches us safely.

For any queries, contact us at info@divyaartsindia.com or +91 7725992738.